rs177 Privacy Policy

1. Who We Are

1.1 rs177 is an online casino and sports betting platform operated at rs177.club. The platform provides Pakistani players and other eligible users with access to casino games, live dealer tables, slot games, and sports betting including PSL cricket markets.

1.2 rs177 acts as the data controller in respect of personal data collected through the rs177 platform. As data controller, rs177 determines the purposes and means of processing personal data and is responsible for ensuring that such processing complies with applicable data protection obligations.

1.3 For any privacy-related enquiries, users may contact rs177 via the 24/7 live chat facility or by emailing support@rs177.club (plain text — not a clickable link; please copy the address manually).

2. Information We Collect

2.1 rs177 collects personal data in the following categories:

• Identity Data: Full name, date of birth, gender, and national identity document details (CNIC number) collected during KYC verification.
• Contact Data: Pakistani mobile number (used as account username), email address where provided, and mailing address where required for verification.
• Financial Data: Payment method details sufficient to process deposits and withdrawals, including JazzCash account numbers, Easypaisa numbers, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), and USDT wallet addresses. Full payment credentials are handled by certified payment processors — rs177 does not store complete card or banking credentials on its own servers.
• Transaction Data: Records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and account balance history.
• Technical Data: IP address, browser type and version, device type and operating system, session timestamps, and cookies (see Section 8).
• Usage Data: Game preferences, betting history, session duration, navigation patterns within the rs177 platform, and promotional interaction history.
• Communications Data: Records of communications with rs177 support, including live chat transcripts and email correspondence.

2.2 rs177 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where explicitly required by applicable law (for example, health data submitted voluntarily in a responsible gaming self-exclusion request).

3. How We Use Your Information

3.1 rs177 uses the personal data collected for the following purposes:

• To create, verify, and administer your rs177 account.
• To process deposits, withdrawals, and in-platform transactions in PKR.
• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) legal obligations.
• To detect, investigate, and prevent fraud, account abuse, money laundering, and other prohibited activities.
• To provide customer support via live chat and email.
• To administer promotions, bonuses, and loyalty programmes you have opted into.
• To send transactional notifications regarding your account, including deposit confirmations, withdrawal processing updates, and security alerts.
• To improve the rs177 platform by analysing usage data and identifying areas for enhancement.
• To operate responsible gaming tools including deposit limit monitoring and self-exclusion enforcement.
• To send marketing communications where you have given consent, and to withdraw such consent at any time by contacting rs177 support.

4. Legal Basis for Processing

4.1 rs177 processes personal data on the following legal bases:

• Contractual necessity: Processing required to open and operate your rs177 account and to execute transactions on your behalf.
• Legal obligation: Processing required to comply with KYC, AML, and other applicable legal and regulatory requirements.
• Legitimate interests: Processing carried out to detect and prevent fraud, improve platform security, and analyse usage for platform improvement, where such interests are not overridden by your rights.
• Consent: Processing for direct marketing communications, where consent has been freely given and can be withdrawn at any time without detriment.

5. Sharing of Personal Data

5.1 rs177 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes.

5.2 rs177 may share personal data with the following categories of third parties, strictly on a need-to-know basis and subject to confidentiality obligations:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT processing partners, for the purpose of executing financial transactions.
• Game providers: PG Soft, Pragmatic Play, Evolution, Ezugi, and other certified studios whose games are hosted on the rs177 platform, where technical integration requires the transmission of session data.
• Identity verification providers: Third-party KYC services used to verify CNIC documents and confirm user identity in accordance with applicable AML obligations.
• Technology service providers: Hosting, security, analytics, and infrastructure providers who process data on rs177's behalf under strict contractual data processing agreements.
• Law enforcement and regulatory bodies: Where rs177 is legally compelled to disclose personal data by court order, regulatory directive, or applicable law.

5.3 In the event of a business transfer, merger, or acquisition involving rs177, user personal data may be transferred to the successor entity, subject to the same protections described in this policy.

6. Data Retention

6.1 rs177 retains personal data for as long as your account remains active and for a period thereafter as required by applicable AML, tax, and financial regulatory obligations. In most jurisdictions this means transaction records are retained for a minimum of five years following account closure.

6.2 Communications data and support records are retained for three years following the date of the communication, unless a longer period is required for ongoing dispute resolution or legal proceedings.

6.3 Technical and usage data is retained in identifiable form for 12 months, after which it is aggregated and anonymised for statistical analysis.

6.4 Following the expiry of applicable retention periods, rs177 will securely delete or irreversibly anonymise personal data so that it can no longer be linked to any individual.

7. Data Security

7.1 rs177 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, server-side encryption for data at rest, access controls restricting internal data access to authorised personnel, and regular security reviews.

7.2 While rs177 takes reasonable steps to protect your personal data, no transmission over the internet or electronic storage system is completely secure. Users are also responsible for keeping their account credentials confidential — see the rs177 Terms & Conditions for account security obligations.

7.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, rs177 will notify affected users without undue delay and in accordance with applicable legal obligations.

8. Cookies & Tracking

8.1 rs177 uses cookies and similar tracking technologies to operate core platform functionality, maintain your logged-in session, remember your preferences, and collect analytical data about platform usage.

8.2 The following categories of cookies are used on rs177:

• Strictly necessary cookies: Required for the platform to function. These cannot be disabled without impairing the service.
• Functional cookies: Remember your preferences, language settings, and device type to improve your experience.
• Analytical cookies: Collect anonymised data about how users navigate the rs177 platform, used to identify areas for improvement.
• Marketing cookies: Track your interaction with promotional content on rs177, where you have consented to marketing communications.

8.3 You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the rs177 platform.

9. Your Rights

9.1 Subject to applicable law, you have the following rights in respect of your personal data held by rs177:

• Right of access: Request a copy of the personal data rs177 holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where there is no legitimate reason for continued processing, subject to legal retention obligations.
• Right to restriction: Request that rs177 restrict processing of your personal data in certain circumstances.
• Right to data portability: Request that rs177 provide your personal data in a structured, commonly used format where technically feasible.
• Right to object: Object to processing based on legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

9.2 To exercise any of the above rights, contact rs177 via live chat or email. rs177 will respond to verified requests within 30 days. In complex cases, this period may be extended by a further 30 days, with notification provided.

10. Minors

10.1 The rs177 platform is strictly intended for users aged 18 and above. rs177 does not knowingly collect personal data from individuals under 18. If rs177 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account closed.

10.2 If you believe that a minor has registered an rs177 account or that their personal data has been collected by rs177, please contact support immediately so that the matter can be investigated and remedied without delay.

11. Third-Party Links

11.1 The rs177 platform may contain references to third-party game providers and payment processors. rs177 is not responsible for the privacy practices of third-party websites or services. Users who access third-party platforms from rs177 should review the relevant third-party privacy policies independently.

12. Changes to This Policy

12.1 rs177 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be published on this page with a revised "Last Updated" date. Where changes are material, rs177 will endeavour to notify registered users via the platform. Continued use of rs177 following publication of an updated policy constitutes acceptance of the revised terms.

13. Contact Us

13.1 For any questions, concerns, or requests relating to this Privacy Policy or the personal data rs177 holds about you, please contact our support team through the 24/7 live chat on the rs177 platform or by email at support@rs177.club (plain text only — this is not a clickable link). rs177 will acknowledge privacy-related enquiries within 48 hours.